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LEGAL & COMPLIANCE

Take-down Procedure

MME Networks has appointed ISPA as its agent for receiving take-down notifications under the Electronic Communications and Transactions Act.

Appointment of take-down notice agent

In terms of section 75 of the Electronic Communications and Transactions Act ("the Act"), Melvin Margaret Enterprise Networks [mmen] has designated the Internet Service Providers' Association (ISPA) as an agent to receive notifications of infringements as defined in section 77 of the Act.

Internet Service Providers' Association (ISPA)
Telephone: 010 500 1200
Take-down notice email: complaints@ispa.org.za

How to lodge a notice

Take-down notices relating to content hosted or made available through MME Networks should be lodged with ISPA using its official written take-down process. ISPA cannot accept a take-down notice telephonically.

Lodge a take-down with ISPA

Information required

A valid notice must contain the information required by the Electronic Communications and Transactions Act, including the complainant’s contact details, clear identification of the material or activity, the right allegedly infringed, the requested remedy, a good-faith declaration and a signature.

Review ISPA’s current guidance before submitting a notice.

Read the official take-down procedure

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